Privacy Policy

Wire ’N’ Spark – Privacy Policy

Wire ’N’ Spark Electrical ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

This policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

Your name, phone number, email address and residential or job site address

Details about the electrical services you request or use

Payment details (invoices, receipts – no card info is stored)

Notes from communication with you (e.g., quotes, bookings, SMS messages)

Photos or videos related to a job, with your consent

We only collect information directly from you or from someone acting on your behalf.

2. How We Use Your Information

We use your personal information to:

Provide electrical services and respond to enquiries

Confirm bookings, send reminders and provide job updates

Issue invoices, receipts and manage payments

Comply with legal obligations (e.g., Certificates of Electrical Safety)

Improve our customer service and business operations

Send occasional service-related updates or offers (you can opt out at any time)

We do not sell or rent your personal information to third parties.

3. Storage and Security

Your information is stored securely, either electronically or in hard copy. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification or disclosure.

Where third-party systems are used (e.g., job management apps or invoicing tools), we ensure they follow appropriate data security standards.

4. Disclosure of Information

We may disclose your information to:

Our licensed electricians or subcontractors (for job coordination)

Insurers, regulatory bodies, or safety authorities (when required by law)

IT or service providers who support our operations (e.g., accounting or communication software)

These parties are required to maintain confidentiality and only use your information as needed to perform their services.

5. Access and Correction

You can request access to the personal information we hold about you at any time by contacting us. If any details are incorrect or outdated, we will update them promptly.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use our site. These do not personally identify you but help us improve our website performance.

7. Complaints

If you believe we have breached your privacy rights, please contact us. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any privacy-related enquiries:

Wire ’N’ Spark Electrical

Email: [email protected]

Phone: 0401 322 315

Victoria, Australia